Lacuna of Help

| February 9, 2010 10:12 am

I wish Rutabaga, instead of censuring adult and competitive products, they would take care of encouraging good products. Please watch the video of a several iPhone apps opening:

And for some apps it would be ok if they take long time to open. You don’t use them that often. The instant messenger and navigation application on the other hand are two apps that I would like to use that all the time. And I payed for them!!!

Anyway, so I send them the bug report.

From: *******
To: *******
Sent: 04.02.2010 23:25
Subject: IM+ for iPhone/iPod Touch Full Application slow to launch and not responsive

Support request

Internet Connection:3G

Application version: Full 3.5

iPhone or iPod Touch generation: 3G

iPhone or iPod Touch OS/Firmware:3.1

Name of your wireless carrier: AT&T

Brief Description: Application slow to launch and not responsive

Description of issue experienced:
Application takes long time to launch compared to other applications that have the same look and feel (not IM). Once the app is up, it still takes almost a minute to “Restore”. Once it “restores”, if there are a lot of new messages, it will do a long series of beeps and vibrations.
The best case starting time with 6 accounts on WiFi is about a minute. On 3G it sometimes takes several minutes to load.

Since IM is an integral application on a mobile device, I would really like to see the start time to be closer to couple of seconds. Just by collapsing all the new message sounds into a single sound would shave a lot of time. Also, some local caching should make starting of the application much faster.

Thank you for a quick response.

Error message text:

Here is their response:

Hello,

Thank you for your request.
If the issue reoccurs persistently, please delete IM+ from your iPhone / iPod Touch, then reinstall it.
You may download IM+ for free from AppStore on your iPhone / iPod Touch or from iTunes:

http://itunes.apple.com/WebObjects/MZStore.woa/wa/viewSoftware?id=296246130&mt=8

If the issue persists after reinstallation, please send us your IM+ log file from the menu More / About / Support,
selecting “I have another question” menu entry.

If you need any further assistance, please feel free to contact us.

Best regards,
*******
SHAPE Support Team
SHAPE Services
———————————————————
Short survey: Are you satisfied with our Support Service?

Follow IM+ on Twitter http://twitter.com/implus

Check also RDM+ Remote Desktop for Mac OS and Windows

—– Original Message —–
From: *******
To: *******
Sent: 04.02.2010 23:25
Subject: IM+ for iPhone/iPod Touch Full Application slow to launch and not responsive

< Support request
<
<
< Internet Connection:3G
<
< Application version: Full 3.5
<
< iPhone or iPod Touch generation: 3G
<
< iPhone or iPod Touch OS/Firmware:3.1
<
< Name of your wireless carrier: AT&T
<
< Brief Description: Application slow to launch and not responsive
<
< Description of issue experienced:
< Application takes long time to launch compared to other applications that have the same look and feel (not IM). Once the app is up, it still takes almost a minute to "Restore". Once it "restores", if there are a lot of new messages, it will do a long series of beeps and vibrations.
< The best case starting time with 6 accounts on WiFi is about a minute. On 3G it sometimes takes several minutes to load.
<
< Since IM is an integral application on a mobile device, I would really like to see the start time to be closer to couple of seconds. Just by collapsing all the new message sounds into a single sound would shave a lot of time. Also, some local caching should make starting of the application much faster.
<
< Thank you for a quick response.
<
< Error message text:

Here is a similar comment from Navigon’s MobileNavigator application:

What can I do to improve the GPS-Signal of my iPhone?
Answer:

During the following process the memory of your iPhone will be reorganized. This will have a positive effect on the quality of the GPS-Signal. The internal memory will be entirely deleted during this process. Therefore it is extremely necessary to make a backup of the software as described in step 1.

1. Please connect your iPhone to iTunes and perform synchronize it. After that please click with the right mouse button on the iPhone-Icon (in the left menu of iTunes) and choose “backup”. iTunes will now create an entire backup of your iPhone data and settings.
2. Then disconnect your iPhone from the computer and connect it to the power supply.
3. On your iPhone choose “Settings” -> “General” -> “Reset”.
4. Then choose “Erase all Content and Settings” and confirm this.
5. The following steps can take up to two hours and more, depending on the model and storage capacity of your iPhone
6. After the procedure is finished please connect the iPhone to your computer again.
7. Now using the backup install your data and settings.
A limited GPS signal can have many different reasons:
bad positioning of the iPhone in the car. Like with every portable navigation device, the iPhone should always have a free view to the sky.
metallized thermally insulated windshield
usage of design or protective covers
While using our NAVIGON Software please avoid using covers since these influence the reception of a GPS signal.

Yup… No comment…

But hey, at least looks like Navigon will add support for Facebook and Twitter. Just what I need.

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